SHIPPING & RETURNS
Shipping Policy
Shipping within Ireland costs EUR 5.5, and international shipping rates will be calculated at checkout based on your location. We offer free shipping on all orders over EUR 35 within Ireland.
VAT will be calculated at checkout based on your location.
All orders will be shipped once payment has been completed, and we do not accept any changes to orders once they have been processed.
In most cases, products will be shipped within 1-2 business days of receiving payment. Estimated delivery times may vary depending on your location and shipping method. We will provide you with a tracking number once your order has shipped, so you can keep track of its progress.
Please note that international customers are responsible for any customs duties or fees that may apply to their orders.
If you have any questions or concerns about our shipping and delivery policy, please feel free to contact us at kloekloe.ie@gmail.com. We strive to provide excellent customer service and will do everything we can to ensure your satisfaction with your purchase.
Return & Exchange Policy
Please note that we do not accept returns or offer refunds for any reason other than a damaged product. If you have a problem with your order, please contact us within 7 days of receiving your package by emailing us at kloekloe.ie@gmail.com. Please provide your order number and a clear photo of the damaged product. Once we have received your email and reviewed your claim, we will arrange to send you a replacement product at no additional cost.
Please note that all replacement products are subject to availability. In the event that a replacement product is not available, we may offer you a similar product of equal or greater value.